By purchasing a prepaid Wash & Fold plan through our website you agree to read and understand our terms regarding subscription renewals and accept these terms, conditions, limitations, and requirements. Please read the following:
Account Holder(s) – the individual and linked individual(s) that have accounts created within our website with active plans.
Changes in Prices of Subscription Plans: We may change our semester and annual plans and the price of our service from time to time; however, any price changes to subsequent plans will apply no earlier than 30 days following notice to the account holders.
Wash & Fold: Wash & Fold bag contents are washed, dried, folded, packaged, and returned in your Wash & Fold bag. Medium/dark colours are washed in cold and whites in warm; all clothes are dried on medium heat unless otherwise specified. While Spinz makes every effort to sort misplaced garments, we are not responsible for damages to non-washable (dry-clean only) clothing received in Wash & Fold bags. Check your care labels on garments before placing them in your bundle bag to ensure it can go through a wash, dry, and fold process (Bundle Service). While Spinz makes every attempt to detect and remove foreign objects from pockets or compartments, Spinz does not guarantee its success in doing so. Furthermore, Spinz is not responsible for damage to clothing or to the foreign object resulting from our process. Objects found are returned no matter what the value.
No Sharing of Wash & Fold Plans: Spinz gives one warning; at second offense Spinz cancels plan (without refund).
FREE TRIALS: Customers that sign up during an offer that has a free trial are all subject to the rest of these terms. You need to start your free trial before the offer expires, but it is ok if your trial continues past the end date (as long as your first use was before the expiration date). You’ll be contacted about adding a credit card, because we’re confident that life without laundry is greater than life with laundry. You will not owe anything unless you a) go over your 10lbs within a week, or b) use service after your trial. Your service schedule, method of reporting damages, and billing cadence (monthly) falls under the terms above, matching our non-trial faculty and students.
MONTHLY PLAN STARTING DAY: Students can start service any day of the semester and will be billed on your first service day.
MONTHLY PLAN DOUBLE DOWNS: Your schedule is hectic but don’t worry, many of our plans have double downs. Some plans have one, others may have two. If a week is missed, students will get 2X the pounds of their plan without additional charges. This typically happens before school break, allowing students to bring all their laundry and have it cleaned before going home, without any risk of incurring an overage charge. Don’t bring the laundry home, guys and gals, we’re here for you.
CHARGES: Service offered may be purchased in semester plans or weekly plans. Plan options include one SPINZ Laundry bag for weekly/bi-weekly clothing allowance. Use of service without a current plan constitutes single-use charges for drop-off and pick-up service only.
DRY CLEANING CHARGED SEPARATELY: Items turned in and meant to be dry cleaned are charged individually at the end of each week.
HAZARDOUS MATERIALS: Any order turned in containing potentially hazardous materials (ex. plate of spaghetti, tons of mud, or vomit), or a quantity of soil that requires extra processing will result in a $15 Heavy Duty charge per instance / soiled garment requiring extra processing.
PAYMENT/DELINQUENT ACCOUNTS: Account balances are charged monthly to the credit card given at registration. Invalid cards require prompt monthly payment or late fees apply until balance is current. 30-day overdue accounts may result in the withholding of clothes until the bill is paid in full. Spinz Laundry employs collection agencies and notifies credit bureaus for accounts in extreme delinquency.
SERVICE CHANGES/NOTIFICATIONS & ACCOUNT INFORMATION: Due to the fluid logistics of collegiate campuses (events, holidays, finals) Spinz Laundry may need to adjust service hours, locations, or article pricing. Notification to students and/or parents occurs via email, phone, mail, or combined efforts. Registrants are responsible for the accuracy of account information on file, including but not limited to the student’s/General Client’s current mobile, permanent home phone, student’s email, parent’s email, and permanent home address. Spinz Laundry is not responsible for missed notifications or service announcements from invalid contact information.
PICKUP & DELIVERY: Spinz Laundry is not responsible for clothing (orders) before pickup or after delivery.
REPORTING: All claims (including missing/damaged items) must be reported within 48 hours of the order’s completion and an inventory sheet must have been submitted. Orders that have no inventory sheet submitted in the bag or electronically will have any claims denied. In the rare event that an article is missing, there is a good chance that a roommate put it in their laundry bag by mistake. Roommates’ clothing can get mixed up easily. Due to variations in fabrics and dyes, Spinz cannot guarantee against color loss, bleeding, and shrinkage when following the manufacturer’s care instructions. We take additional steps to remove stains that are identified prior to processing, but Spinz cannot guarantee the removal of existing stains. We try to remove and return items from pockets, but Spinz is not responsible for items left in clothing or any resulting damage. After a missing/damaged item claim is submitted within the acceptable timeframe, Spinz will take the actions necessary to locate/repair/reprocess the missing/damaged item(s). In the event that we are unsuccessful in doing so within 10 business days, we will move forward with reimbursement for said missing/damaged item(s). Refund or credit limits when Spinz is responsible for loss or damage are: $50 for any one bundled item, and $200 for any total Laundry or Dry Cleaning order.
CREDIT: Damage and complimentary credits expire at the end of the academic year. Gift certificates expire on the earlier date on the Gift Certificate or end of the academic year. Change of service credits expire at the end of the original service plan. Overpayments post as credits to the account and remain until a refund request.
CANCELLATION or CHANGE IN SERVICE: Service Plans are canceled or changed in the following ways: 1.) by submitting a completed Change in Service Form (Form CIS.01) to the Central Office via fax, email, or mail. 2.) calling our central office at (613) 507 7484. 3.) Emailing our customer service team at info@spinz.ca. Change or cancellation is not processed at truck locations. Parents and Students, not Spinz, are responsible for communicating any changes.
SEMESTER & ANNUAL PLAN REFUND POLICY: We are committed to your complete satisfaction. If you are not satisfied, you may cancel during the first 30 days (Trial Period) for a prorated credit or refund, less a $20 cancellation fee. Prorating begins the date of cancellation, not the date of last-used service. The Trial Period begins when service is requested, or classes start (the latter). Students are not refunded for under-usage of services from prior weeks. Prepaid semesters have no carryover for unused pickups; all credits expire at the end of the semester. No refunds are issued after the Trial Period. No refunds are given for unused preload balances. If a customer cancels service on or before the start date and has not received a bag, a full refund is issued.
MONTHLY PLAN REFUND POLICY: You are free to cancel at any time, as your purchase is pre-paying for 4 weeks of service. After cancellation, we will no longer charge your card, but past charges will not be refunded. Any paid weeks of unused service can be used as a credit for a future week of bundle cleaning, dry cleaning credit, or gifted to another customer. Like Netflix, you might as well enjoy the rest of the month’s service you paid for. No refunds are given for unused preload balances. If a customer cancels service on or before the start date and has not received a bag, a full refund is issued.
UNCLAIMED ORDERS: Any laundry orders not picked up within 60 days will be donated.
