Spinz

Pick Up & Delivery

Our pickup & delivery laundry service is designed to make your life easier. Instead of spending hours sorting, washing, and folding your clothes, let us handle it for you. We will ensure that your laundry is cleaned, fresh, and neatly folded, so you can spend your time on activities that bring you joy.

3-Step Process

At SPINZ, we have made our laundry service simple and convenient with our easy 3-step process.

1. You Schedule Your Pickup

Choose a pickup time that works best for you. Whether you are busy with work, sports, or other activities, we will accommodate your schedule. Just let us know when and where you would like us to pick up your dirty laundry.

Laundry

2. We Pickup & Clean Your Laundry

Once you schedule your pickup, our team will arrive for your laundry. You don’t need to worry about separating your clothes or pre-treating stains – we take care of everything! We will clean your clothes using high-quality detergents and techniques that remove dirt and odors.

3. We Deliver Your Clean Laundry

After we have washed, dried, and folded your laundry with care, we will deliver it right back to you. Your clothes will be neatly folded and ready to put away. No more spending your precious time on tedious laundry tasks.

Years Experienced
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Excellent quality is worth it.

Instead of spending hours sorting, washing, and folding your clothes, let us handle it for you. We will ensure that your laundry is cleaned, fresh, and neatly folded, so you can spend your time on activities that bring you joy.

FAQ

You can schedule your laundry or dry cleaning pickup by using any of the following options:

1. Website: www.spinz.ca

2. Call 613.507.7484

We charge $2.50 per pound for Pick up and Delivery service with a 10lb minimum. Please check out our pricing page for a full price list.

Yes, our pick up and delivery laundry/dry cleaning service has a minimum charge of $30, plus tax. This can be a combination of per-lb laundry service, individually priced items, or dry cleaning.

You may cancel until 3 hours before your pick up time. You may edit your order until 1 hour before pick up time. (with no cancellation or rescheduling fees)

If the pick up is cancelled when the driver arrives at your door there is a $15 cancellation or missed pick-up fee. Different fees apply to Prepaid plans.

If your order is cancelled after pick up but before we have started the cleaning process there is a $40 cancellation fee.

Orders may not be cancelled after the cleaning process has commenced and full charges for the service will apply.

We do offer Contactless pick up and drop off. You can provide us with a pick up/drop off arrangement that you believe is secure. (Porch, concierge, garage, deck box etc.) We will text/email you when the pick up/drop off is done. This service is solely for the benefit of the customer and Spinz Laundry assumes no responsibility should your laundry go missing before pick-up or after drop-off.

Contact Customer Service by calling 613.507.7484 or emailing info@spinz.ca. If our drivers are still in your area, we will make every effort to arrange for a pickup.

We’ve put in place email and text reminder tools to make sure you don’t forget. However, if you do forget to leave your laundry out, we do reserve the right to charge a $15 missed pickup fee to cover costs.

Pick up and delivery is included in pricing. We try to be transparent and fair in our pricing and make it easy to understand, as we ourselves hate hidden charges. All charges will be fully disclosed to you before we proceed with services. Please take a look at the pricing section so there are no surprises.

Sometimes prior to washing we may see special handling needs (stained items, sequins, suede etc.). If any extra labour, products are required or if it is outside our expertise, we will contact you to discuss any such additional charges before proceeding.

You do not need to sort your laundry. We will gladly do it for you. However, we believe it is beneficial to you to separate your laundry prior to dropping it off or pick up.

Please pack your laundry in a reusable or recyclable bag or pillow case. If you are a recurring customer, we will return your laundry in a re-usable Spinz Laundry bag free of charge. Extra bags can also be purchased online when placing your order.

Please do not send your laundry in plastic laundry baskets.

We will notify you by text or email when your laundry is ready to be picked up or has been delivered.

Pickup requires a 24 hour notice, anything less will be considered same day service. We will pickup as little as 1 hour notice but surcharges will apply.

Yes! We will pick up and deliver orders from your house, condo, apartment, office, gym etc. We service businesses as well as individual’s homes.

When the weather is bad, we double-bag your laundry to make sure it’s protected from the elements. We always do our best to protect your laundry however, we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.

If there is a severe storm, such as a blizzard, we will return your laundry to you as soon as it’s safe for our drivers to do so. We will keep you updated to any charges via phone, email and/or text.

No, our staff enjoy the holidays the same as you, if you had a scheduled pick up or delivery that falls on a holiday expect your pick up or delivery to be scheduled for the next business day.

We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. We also use common sense and watch the weather. If a blizzard is coming, we’ll contact you and make alternate plans.

If you are going to be away just call into your account and place your account on “vacation hold” until you return. This doesn’t apply to student plans.

Simple. Just let us know and update your Laundry Preferences adding a note in the “Laundry Instructions” or “Folding Instructions”. Our employees check your personal laundry profile for any changes every time they process your laundry.  You can also send a list or instruction inside your laundry bag. Any questions we will notify you for clarification.